Shipping & Returns
90-Day Happiness Guarantee
At WonderMe, your happiness is our priority! That’s why all of our products come with a 90-Day 100% Happiness Guarantee. If you’re not completely satisfied with your purchase within 90 days of receiving it, we’ll gladly replace or exchange the item.
Contact us at support@wonderme.co, and we will promptly respond to your inquiries.
Broken or Damaged Item Policy
If your order arrives broken or damaged, please send a picture along with your order number to support@wonderme.co, and we will replace it at no cost to you.
Cancellation Policy
Due to the personalized nature of our products, we have a 24-hour cancellation policy. Any cancellation requests submitted after 24 hours might not be approved, as your order will have already moved into production.
Disclaimer: Any refunds will be credited back to the original payment method, typically within 3-5 business days.
Return Policy
Because all of our products are personalized and made just for you, we do not accept returns. However, if an error was made on our end, we will send you a new, personalized product at no additional cost.
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When will my order ship?
When will my order ship?
We’re committed to getting your order to you as soon as possible. As soon as your order is placed, we get straight to work!
1️⃣ Instant Preview & Approval – You’ll receive an instant preview after placing your order. Once you approve it, we move on to the next steps!
2️⃣ Finalizing & Processing – We prepare the final high-quality digital file and begin production on your canvas.
3️⃣ Printing & Packaging – Every order is custom-made, and this process typically takes 1-3 business days depending on order volume.
4️⃣ Shipping & Delivery – Once your order is ready, we carefully package it and ship it out!
A tracking number will be provided once your order is processed and shipped. Shipping typically takes 2-5 business days, depending on your location.
🚚 Note: We currently use UPS/FedEx for delivery, and they may experience service impacts beyond our control. Due to stock or quality issues, some products or colors may take longer.
Can I cancel my order?
Can I cancel my order?
Yes! Please email us at support@wonderme.co within 24 hours of placing your order to request a cancellation.
However, once your order has moved into production, we are unable to cancel it since each portrait is custom-made just for you.
How do you handle returns?
How do you handle returns?
Since each order is personalized, we do not accept returns due to customer error. However, if we made a mistake, we’ll make it right and send you a replacement at no cost.
I received a damaged parcel, what should I do?
I received a damaged parcel, what should I do?
If your order was damaged in transit, please contact us immediately at support@wonderme.co with a picture of the damage and your order number.
We guarantee to send you a replacement, but since the damage occurred during shipping, we cannot offer refunds, as the courier is responsible for transit-related damages.
I received the wrong parcel, what should I do?
I received the wrong parcel, what should I do?
If you received the wrong order, please contact us immediately at support@wonderme.co.
We guarantee to send you a replacement, but since the mix-up happened during shipping, we cannot offer refunds, as the courier is responsible for transit-related issues.